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Quality concerns.......What to do ? Strings and things.
tonequester here.
Greetings to ALL. I am posting in regards to quality issues, and customer service concerns. Please bear with me. I originally posted concerning a string problem that I was having, and wondered if anybody else was having similar problems. I will make mention of only one name concerned as he has put his name in "the hat" already. TRhere has been quite a response, and it was enough to prove to me that there was a fairly widespread problem indeed. My first response at purchasing 4 sets, of various guage strings that all had the exact same problem, was to e-mail the company to inform them of the problem. My dealer had heard nothing, and I beleive him. My e-mail was answered within a day's time, and I was told that this was the first complaint of it's kind that they had received. The customer service rep promised to send me, free of charge, 4 sets of my choice. I responded that 1 set of .011" guage strings would suffice. After a wait of approximately 6 weeks without receiving the promised replacements, I e-mailed the company once again. This time, my language was stronger. I informed "whoever it may concern" that I was a customer, devoted to their product for over 20+ years, and I would not be "ripped off" by them or anyone for the $25.00+ they had received in payment for bad merchandise. I also let them know that they had not heard the last of this, by any means, I would have satisfaction. I received another e-mail promptly, by the same rep, who seemed insulted that I would think thus of their company. He repeated what he had said before, and showed me a copy of what he had said in the first place, which I already knew well. Another 6 weeks passed without reimbursment. I posted the problem on this forum. Others began to "chime in" and I believe that some have been reimbursed, while others have not. Some have not tried. I have found out that a certain Mr.Dawson has intervened with some and I was told in a private message about this, and that in that persons opinion, Mr.Dawson was to paraphrase his words, "full of it", and trying to ingratiate himself on this forum. The same source told me that Mr. Dawson has even joined a competing forum in an attempt to put out the little "fire" that was started by poor quality and even poorer customer service(customer dis-service). This person gave me Mr. Dawson's e-mail address(as though he would want to correspond with me). I therefore e-mailed him, and I told him I would give him plenty of time to respond. Needless to say, 3 days have passed, and no response. The first 2 times I contacted the company, I received replies within 24 hours. I have checked the "other forum" and the storey is the same there. Multiple complaints, no answers that one can take
in all sincerity, as nothing more than an effort to "put out the fire". I believe that enough consumers have complained that the problem will be addressed sooner than later, but I doubt that everybody who has thrown their money away will be reimbursed. We do have some possible answers/excuses ranging from the original "we have no problem",to the aquisition of a new companies being to blame, to the possibility that their product is now made outside of the U.S.
Who knows, and at this point ,who cares. I will never again do business with this company or it''s afflilates, and that's all that matters to me. However, I would hope that everybody learns one thing from this debacle. WE, the music/electronics consumers have a right to receive our money's worth. ONLY, if we tolerate this kind of total lack of integrity of a company and it's wares, will we forfit, de facto, our right. In this country, if you don't vote, you have no right to gripe about one thing that we don't like about the running of the country. The same holds true for big business, and this company I speak of, is NO mom and pop shop.
Even if they offered me their product for LIFE, because of their LIES, I would decline. I instead, will, until I find that they have changed their greedy and dishonest ways, try to disuade ANYONE from using their product, for their own good, as well as for the health of my conscience. This a perfect example of why, and how, we should all stick together to force companies to abandon the practices of selling poor quality goods with impunity, and providing customer service that's only purpose is to deceive, make excuses, waste our time, and insult out intelligence with their B.S. This is my last word on the subject. Walmart is the standard by which the poor quality/poor customer service devotees are to be measured, and even they have quit selling the product of concern. Perhaps the company in question also made First Act products, which no doubt brought many complaints. I invite anyones comments or opinions on the real issue here, Do we, as musicians and electronics consumers wish to receive quality and good customer service from our "trusted" vendors ? Are we willing to be heard, or will it be business as usual, with a continuing decrease in quality, and a continued loss of American jobs, to countries that don't share the American workers usual pride in their work. This forum gives us the chance to cooperate with each other in matters like this where there is no doubt that a problem exists, and a company feels immune to proper criticism. I say...Let us stick together. Let us all hear what YOU have to think on this matter, which reaches farther than this forum, or music/electronics. Sincerely, tonequester.
4 sets of my choice. I told him that 1
Greetings to ALL. I am posting in regards to quality issues, and customer service concerns. Please bear with me. I originally posted concerning a string problem that I was having, and wondered if anybody else was having similar problems. I will make mention of only one name concerned as he has put his name in "the hat" already. TRhere has been quite a response, and it was enough to prove to me that there was a fairly widespread problem indeed. My first response at purchasing 4 sets, of various guage strings that all had the exact same problem, was to e-mail the company to inform them of the problem. My dealer had heard nothing, and I beleive him. My e-mail was answered within a day's time, and I was told that this was the first complaint of it's kind that they had received. The customer service rep promised to send me, free of charge, 4 sets of my choice. I responded that 1 set of .011" guage strings would suffice. After a wait of approximately 6 weeks without receiving the promised replacements, I e-mailed the company once again. This time, my language was stronger. I informed "whoever it may concern" that I was a customer, devoted to their product for over 20+ years, and I would not be "ripped off" by them or anyone for the $25.00+ they had received in payment for bad merchandise. I also let them know that they had not heard the last of this, by any means, I would have satisfaction. I received another e-mail promptly, by the same rep, who seemed insulted that I would think thus of their company. He repeated what he had said before, and showed me a copy of what he had said in the first place, which I already knew well. Another 6 weeks passed without reimbursment. I posted the problem on this forum. Others began to "chime in" and I believe that some have been reimbursed, while others have not. Some have not tried. I have found out that a certain Mr.Dawson has intervened with some and I was told in a private message about this, and that in that persons opinion, Mr.Dawson was to paraphrase his words, "full of it", and trying to ingratiate himself on this forum. The same source told me that Mr. Dawson has even joined a competing forum in an attempt to put out the little "fire" that was started by poor quality and even poorer customer service(customer dis-service). This person gave me Mr. Dawson's e-mail address(as though he would want to correspond with me). I therefore e-mailed him, and I told him I would give him plenty of time to respond. Needless to say, 3 days have passed, and no response. The first 2 times I contacted the company, I received replies within 24 hours. I have checked the "other forum" and the storey is the same there. Multiple complaints, no answers that one can take
in all sincerity, as nothing more than an effort to "put out the fire". I believe that enough consumers have complained that the problem will be addressed sooner than later, but I doubt that everybody who has thrown their money away will be reimbursed. We do have some possible answers/excuses ranging from the original "we have no problem",to the aquisition of a new companies being to blame, to the possibility that their product is now made outside of the U.S.
Who knows, and at this point ,who cares. I will never again do business with this company or it''s afflilates, and that's all that matters to me. However, I would hope that everybody learns one thing from this debacle. WE, the music/electronics consumers have a right to receive our money's worth. ONLY, if we tolerate this kind of total lack of integrity of a company and it's wares, will we forfit, de facto, our right. In this country, if you don't vote, you have no right to gripe about one thing that we don't like about the running of the country. The same holds true for big business, and this company I speak of, is NO mom and pop shop.
Even if they offered me their product for LIFE, because of their LIES, I would decline. I instead, will, until I find that they have changed their greedy and dishonest ways, try to disuade ANYONE from using their product, for their own good, as well as for the health of my conscience. This a perfect example of why, and how, we should all stick together to force companies to abandon the practices of selling poor quality goods with impunity, and providing customer service that's only purpose is to deceive, make excuses, waste our time, and insult out intelligence with their B.S. This is my last word on the subject. Walmart is the standard by which the poor quality/poor customer service devotees are to be measured, and even they have quit selling the product of concern. Perhaps the company in question also made First Act products, which no doubt brought many complaints. I invite anyones comments or opinions on the real issue here, Do we, as musicians and electronics consumers wish to receive quality and good customer service from our "trusted" vendors ? Are we willing to be heard, or will it be business as usual, with a continuing decrease in quality, and a continued loss of American jobs, to countries that don't share the American workers usual pride in their work. This forum gives us the chance to cooperate with each other in matters like this where there is no doubt that a problem exists, and a company feels immune to proper criticism. I say...Let us stick together. Let us all hear what YOU have to think on this matter, which reaches farther than this forum, or music/electronics. Sincerely, tonequester.
4 sets of my choice. I told him that 1
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