Brown Note Kits

[Easto]

The lack of customer service or respect is my main grip, I mean after the 3rd time of being told it's shipping at the end of week and then not getting it pretty much tells me they don't give a crap.

I agree with you 100%. If it is acutally going to be 30, 60 days then just tell me.

[jazzmaster]

uh,

same here, ordered a dlite kit in februar this year. still didnt got it yet.
also barely replys and when he sais parts soon in or checking state of the order.
also he meant in may he want to go to ny amp show but he cant with waiting customers, as we see on youtube he was there...

wonder if i ever get this baby

[stormbringer]

any update? Has your kit arrived?

[jazzmaster]

didnt receive anything yet.

reply from moss on monday, july 19th:
Hi,
I just got this message, let me look into your order and see what's up, OK?

ive replied him to keep me up to date.
well till today i havent heard anything.

i wrote on august 13th again, thats been a month now without hearing anything further and he could had enough time to check whats up. no reply yet.

for me it would be no problem to wait a few months, but i also really miss the customer care (like mitch & loudthud).

see, when ive ordered the kit, moss said it would take at least 3 weeks because he need to get new transformers winded, that was no problem for me.

but now i think its a different level, and seeing others got threaten the same, im asking myself how many peoples are in the queue before my order...

the stuff is all payed in advance 865$ (120$ only for shipping costs) via paypal.

[mitch]

Hey I think Moss most have a form letter he e-mails out - that's just like the ones I always get to a Tee! "Jazzmaster" just sent you a message...I've been off the net for a few weeks.
Brown Note Amps will be at the LA Amp show coming up, maybe he'll bring my amp kit down with him..cause if it takes any longer the kit will evolve and grow legs and then who knows where it will end up? The guy's a Jack Whad as far as I'm concerned stringing everyone out like this and going to industry gigs like he's legit.

[mitch]

Hang in there Jazzmaster....to be fair to Brown Note I need to report that I've received a ship notice from Fed-Ex. Damn that was a long wait.

[Resonator Guy]

Did you ever get your kit? There is a nice article about Brown Note in the October issue of Premier Guitar. I was wondering if it was accurate.

[mitch]

Weird I was just cruising through and I saw your post come up! Yes I did get my kit, minus the rectifier tube. I was suppose to receive it last week but it hasn't come yet...I don't think I'm gonna hold my breath waiting for it. I haven't built the kit yet as it took so long to get here I have other projects I would like to wind up.
The kit is of excellent quality and the chassis is beautiful so in that regard the article is on the money. I don't like being the one to smear someone's business but I would not order from them unless your prepared for a long wait with very little idea when your order will show up. That was my experience and I don't believe I'm alone. There are other 18 watt kit suppliers that can get a kit to you in a reasonable time frame. I know of a couple great kit suppliers..GDS Amps; TRINTY Amps. (I have no affiliation with either of these companies I'm just a hobby guy) Just google "18 watt amp kit" there are a couple more.
Hope this helps.

[jazzmaster]

Huhu Mitch,

was offline some weeks/months.
Glad to hear you finaly received your Kit. That makes me believe i might get it some day!
How loong took it for you? A year?
Im still waiting for mine, in the meantime i heard nothing about it yet.
Im gonna mail Moss again, last words from him are back in may/june.

[mitch]

I placed the order back in Dec 2009, so a little over 9 months. I don't know if they have any sort of normal method of order as far as shipping orders. Some people wait longer,some wait less but everybody waits. I'm still waiting for the EZ81 tube to trikle in. One thing about ordering from Brown Note is, you will never forget them! I've had less frustrating experiences dealing with the State government.

[loudthud]

Hey, I ran across this article about Brown Note:

Builder Profile: Brown Note Amplifiers - Premier Guitar

Turns out Moss Hudson, the owner, reads Ampage. Maybe he should spend more time chasing down parts and filling orders and let his son deal with the email

[RWood]

I chuckled when I read this comment, amidst those from friends and family:

"Dave Jacobs on 06/22/2011
Moss is a great guy and makes a truly unique amp, but I think he really should deliver me the Amp+Cab I pre-payed him for almost 4 (yes, I really mean four) years ago!"

[mitch]

Poor Dave Jacobs...4 yrs! I thought my wait was long! I read this article after Loudthud posted it and been debating on sending my thoughts. I'd rather let sleeping dogs lay but this guy should just fess up about how poor his customer service is..well I guess it really isn't that poor..it has to exist before it's even rated poor. Poor is a step up in this case.

[trem]

You guys are NOT in the minority. TGP had a big thread about Moss Hudson.....the guy is a nightmare.......with all the schematics on line, and the kits available.... no need to ever get involved with him.
Best

[scole]

You guys are NOT in the minority. TGP had a big thread about Moss Hudson.....the guy is a nightmare.......with all the schematics on line, and the kits available.... no need to ever get involved with him.
Best

word up