I am wondering if it may be some other issue than the power output that they are complaining about, like a problem in the eq or transient response, and maybe it's coincidence that power output is low.
The drop in power does not seem all that huge from a SPL standpoint. Although if the customer had just received it back from repair, they may have been sensitive to any drop in power.
Just thought I would toss that in as a suggestion. It may be worth double checking with the customer whether the volume drop was very noticeable, or just sleight. Of course, depending on the customer's trouble shooting skills, cabinet or cable issues could still be in play.
For me, if someone says 'low output' I am looking for a very obvious drop in volume.
The drop in power does not seem all that huge from a SPL standpoint. Although if the customer had just received it back from repair, they may have been sensitive to any drop in power.
Just thought I would toss that in as a suggestion. It may be worth double checking with the customer whether the volume drop was very noticeable, or just sleight. Of course, depending on the customer's trouble shooting skills, cabinet or cable issues could still be in play.
For me, if someone says 'low output' I am looking for a very obvious drop in volume.
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