Allstar Magnetic - anyone else getting bad batches?

[WolfeMacleod]

It's up to them to regrind. They aren't quite as bad as I had imagined from your description.
Small claims court? BBB?

Silly question: Is there an audible difference?

There will be an audible difference, yes. Microphonic issues, as well.

Allstar refuses to budge on the restocking fee, claiming they're within a 5 thousands tolerance.

[the great waldo]

There will be an audible difference, yes. Microphonic issues, as well.

Allstar refuses to budge on the restocking fee, claiming they're within a 5 thousands tolerance.

5 thousands of a meter maybe, but those magnets are well out of spec and Allstar have a nerve arguing about it, but I suppose thats the world we live in maximum profit for minimum input.

Cheers

Andrew

[Rick Turner]

Build with them and call them the special "Slant Six" pickups and charge more!

[big_teee]

Maybe try selling some of the magnets.
You could recoup, avoid the restock fee, and move on?
Edit:
Allstar I think I will pass on your products too.
You need to treat your valued customers better than charging a restock on damaged goods!

[John_H]

Restocking? I don't want any of their magnets after seeing this.
Attn. Allstar, you're no better than your worst product

[ReWind]

Thanks for sharing the thread and photos, Wolfe.

Feedback issues aside, non-direct contact with the keeper or slugs absolutely produces an audible difference. My experience is that even small gaps change the response of the pickup in a pretty obvious way.

[WolfeMacleod]

Just received a copy of the MMPA standards guide from ym favorite magnet supplier. Been a while since I've read it. Tolerances for that angle are are +/- 1/2 degree between two finished surfaces.
Would you agree they are out of tolerance?

[Rick Turner]

Hmmm, I wonder if you could improve magnet to polepiece coupling using ferrofluid. They use it for that as well as damping and heat transfer in some loudspeaker designs. Might be great for coupling polepiece screws and slugs to humbucker magnets or Tele bridge pickup magnets to the steel plate...or any other design where you have minimal physical contact between magnet and polepieces.

[David King]

Toss a yellow ceramic sanding belt on the old 6x48 and let her rip. I'd mist some coolant in there as well.

[WolfeMacleod]

Toss a yellow ceramic sanding belt on the old 6x48 and let her rip. I'd mist some coolant in there as well.

And do what? Make the magnet too narrow for contact between pole shoe and slugs? Sanding off both edged would probably reduce width by a good 10-20 thou.

NO way should I have to mess with their error. I already get only 4 hours of sleep a night, with all the stuff I have to do here.

[jonson]

Wolfe have you mailed them a link to this thread to show what it's doing to their business with 600 odd views so far although it sounds like they dont give a rats arse about customers.

[big_teee]

I just emailed them, with this link.
I told them they were getting lots of Publicity, but not necessarily the good Kind!
T

[Joe Gwinn]

Just received a copy of the MMPA standards guide from ym favorite magnet supplier. Been a while since I've read it. Tolerances for that angle are are +/- 1/2 degree between two finished surfaces. Would you agree they are out of tolerance?

If the deviation from 90 degrees is visible, it cannot be meeting that tolerance.

If Allstar cites this standard in their terms and conditions, one can chapter-and-verse them, and return the shipment as defective. Step one is to read the terms and conditions.

[jason lollar]

Im Sorry to see problems- I would always contact the vendor first before posting on a forum if thats what happend which i am not sure of.
I get magnets in monthly because I order for the entire year and then its shipped to me on schedule. Quality of magnets has gone up in the last 20 years.
Like anywhere I have ever worked; when parts come in you open and inspect them and count them within a day or two of reciept- thats how its typically done everywhere in my experience and then if you find you were shorted or the parts were out of spec or they sent you the wrong part or the pricing was wrong you contact the supplier first. Simple way to keep a supplier working for you.

[Rick Turner]

Jason, the OP seems to have tried to get satisfaction from AllStar but to no avail.

I fully agree re. inspecting parts when they come in. We issue Purchase Orders out of QuickBooks on 95% of what we buy, and when parts come in, we check the packing slip against the PO and inspect the parts for quality before they go into inventory.

I'd suggest getting an RA (that's "Return Authorization") for them to inspect the parts to see if they are within manufacturer's specs. Of course, manufacturer's specs may not meet customer expectations.

There are parts like these that we all buy where you're swimming in the deep end of the pool, and you have to run your business...even if it's a hobby...like a business to be taken seriously.

I'd also suggest a phone call to one of the manufacturing engineers at the company.