Guitar Jones Contact Info????

[lexluthier72]

Hey Guys,
2 weeks ago, I placed an order by phone to GuitarJones. I see today, the website domain has expired, I did not write down the phone number, and the guy does not return my emails....anybody got a phone number for this guy?
Call me frustrated!
-Erin

[madialex]

I just got my sample covers in the mail today, the numbers I have for him on the invoice is
951-686-5458
951-686-5937

[madialex]

Yes I got the same thing on the website, domain expired..Hmmmm, weird... I was thinking of placing an order soon too... Back to the ol drawing board.... Whats the word with the other guy who was going to start selling parts here?

[SkinnyWire]

Pat is usually pretty good about things. Try the phone numbers and he should be responsive. I think with NAMM, etc., he got a bit behind. I asked for the samples on Saturday and got them today so he's still there.

[David Schwab]

I just checked it and the sites back up.

[lexluthier72]

I called him today, and he said he would call back and check on the order, and its now 10pm, and no call back. I arrived home, and my order arrived. BUT, NO call back? Anyway...being my first order, 2 solid weeks is a little long for 2 items, whether it is NAMM season or not. I will most likely find my parts elsewhere.
-Erin

[kevinT]

I think that pat strives to provide the best customer service possible under the given circumstances at any time. And you have to understand, he probably deals with zillions of folks/companies on a daily basis. And from my impressions, GJ is a relatively small company. I think he is smaller than SM and AP.

I understand what you're saying and i know no one likes to wait for stuff...but this is my own opinion and i know folks arn't going to like it, but when you're in business and you're swamped with orders, you have to prioritize which orders go out the door first. I typically use the first in first out method to handle orders when things are managable. However, if it's really hectic, and you know there are going to be delays, one would have to focus on the orders from the folks that bring in your bread and butter.

If i have an order for $1,000 from a regular customer and an order for $12.00 from another customer that purchases items once in a while, I am going to focus my attention on getting the $1,000 order out the door first...that's just the way it is...I personally don't like doing things that way but it is business and you have to do what you got to do to keep the cash cow customers happy.

[Possum]

amen.....

Kevin is right, if you're just buying 1 or 2 things on a hobby basis, he's almost making no profit just filling your order. I would say if you can find that stuff elsewhere in onesies and twosies do it. GuitarPartsUSA has alot of stuff and you can order single parts and they ship fast.

[PoorMan]

EDIT

Nevermind.

[Dave Kerr]

Well, as a hobbyist, it does get maddening when you've placed an order and there's no communication whatsoever. If the small orders aren't worth one's while, then place a minimum order size threshold, or bump the S&H to reflect the fixed cost associated with filling an order. It doesn't serve the merchant well to get bad-mouthed repeatedly by the small-timers for poor service. It's not unlike a restaurant with 30 tables, but is short staffed and can serve only 15 tables well. If you can't provide good service to tables 16-30, then refuse to seat them.

edit - to clarify, I'm not speaking of any personal bad experience with GJ, only replying to the idea that small timers should sit back and deal with poor service

[Mark Ingram]

Hey Guys,
2 weeks ago, I placed an order by phone to GuitarJones. I see today, the website domain has expired, I did not write down the phone number, and the guy does not return my emails....anybody got a phone number for this guy?
Call me frustrated!
-Erin

I realize this is too late to help with this issue but...

www.archive.org

maintains a historical archive of web sites. Sometimes you can find stuff here after the pages have been removed/updated.


Mark

[Patrick Bae]

PM has been sent to Erin

Sorry guys about the inconvenience. The website was down for 2-3 days. We have fixed the problem. All unanswered emails are being answered today.

Pat

[PoorMan]

Sorry guys about the inconvenience. The website was down for 2-3 days. We have fixed the problem. All unanswered emails are being answered today.

Pat

Hey Pat,

Care to respond to some of the criticisms about your service? Here's your opportunity.

Website down or not, you've filled one of my 5 orders and responded to zero of my emails over the past year or so.

-Dave

[Patrick Bae]

My response to the criticism.

A PM has been sent.


Pat

Hey Pat,

Care to respond to some of the criticisms about your service? Here's your opportunity.

Website down or not, you've filled one of my 5 orders and responded to zero of my emails over the past year or so.

-Dave

[lexluthier72]

Thank you Pat for the email. As a retail guy (been in retail since diapers) I know it is hard to please all the folks all the time. A hobbiest, I am not, guitar repair is how I make my living, that aside....There is no excuse for poor customer service, no matter how small the order....Patrick did make good on my problem....for me, Problem solved! I will say that his parts are excellent quality, and if they are all this good, It may well be worth the extra wait.
-Erin