Marshall splits from Korg.....

[Enzo]

That is not the case: we received no notification until after the fact. We knew about it because of mention in the press and on forums like this, but not by direct communication.

[kscience]

Curious. It may be that Korg kept up more with the repair shops who worked with them on a more proactive basis; No doubt there are hundreds of Korg reps around the US- some could have slipped through the cracks, I suppose.

Their service website, however, posted this information several weeks before the split, and reps had to click on the notification page to actually enter the site to get schematics, enter warranty claims, etc. , so this looks to be something which only affected low traffic service centers.

Our shop worked with them one on one regarding some issues we had ideas of rectifying, so we heard even before the notification page went up.

[Enzo]

I am familiar with the service support web site, I use it daily as an authorized repair center for Korg and their brands. I have been an authorized shop one way or another for them the last 25 years. I am not sure how proactive I am or am not, I call them when I need parts, I file warranty claims as I generate them. I don;t contact them regularly to ask if they are dropping any of their lines in the near future.


I am not a sales rep. We are service only here. You keep using the term "rep," so perhaps if you are involved in sales, it makes a difference. It was not until the first day of the month that the letter filled the greeting screen. For us.


I have no doubt you experienced this change as you describe, however, it was not a universal experience for all involved.

[kscience]

We are only a repair shop, we are warranty reps for Korg and Vox still. Also Marshall, just not via Korg anymore.

I offered assistance when some reissues had transformer failures, as well as to some minor differences between originals and some reissue amps. So we were in touch with not just the website crew.