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That is the way it used to be, Behringer had no parts stocks except for the occasional pallets of that dbm and we got from China. Any other parts orders went from the sales office of Behringer to one of those two shops and we pulled the parts out of junker units. That worked ok for a few years before they built up a network of completely unsupported shops and the present situation where replacement new units are the only sure way of getting a warranty repair done. The best solution would be for stores to replace all defective units with new stock and send pallets of defective units to central depot maintenance(for those costing more than some specific price) and dumpster all the other.
Because we replaced the whole customer support, repair and parts departments of Behringer, we were paid competitive rates. A new service manager came in and retroactively slashed reimbursement rates for all repair that were already paid for. That is when we stopped doing any work for them. We lost a lot on the 8 months of thousands of completed repairs and shipping to customers. We probably would have prevailed in a lawsuit but did want to risk $50k or more in initial legal fees. Behringer US was a clueless outfit and it sounds as if the salesmen who ran it are still in control. Other regions of the world did not seem to be so void of product knowledge or how to support customers. The last thing in the world that the US division cares about it what happens after the sale, typical example of why the US business model of only considering short term profits is failing in international competition. Loyal customers are much cheaper to sell to in the future than trying to find the dwindling supply of potential customers who have not been burned yet.
Because we replaced the whole customer support, repair and parts departments of Behringer, we were paid competitive rates. A new service manager came in and retroactively slashed reimbursement rates for all repair that were already paid for. That is when we stopped doing any work for them. We lost a lot on the 8 months of thousands of completed repairs and shipping to customers. We probably would have prevailed in a lawsuit but did want to risk $50k or more in initial legal fees. Behringer US was a clueless outfit and it sounds as if the salesmen who ran it are still in control. Other regions of the world did not seem to be so void of product knowledge or how to support customers. The last thing in the world that the US division cares about it what happens after the sale, typical example of why the US business model of only considering short term profits is failing in international competition. Loyal customers are much cheaper to sell to in the future than trying to find the dwindling supply of potential customers who have not been burned yet.
I did not care as much on the Roland Microcube but to have a large version... No thanks!!
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