Customer complaint - "My amp just stopped working!"

[AlG]

[Enzo]

Well of course, someone unplugged the ribbon cable...

[AlG]

Well of course, someone unplugged the ribbon cable...

Lol, yup.

[big_teee]

Looks like they must play that thing in the middle of a dirt road!

[rjb]

Semi-seriously, I bet the customer is a cat owner.
Looks like mostly animal hair, dander, and litter box dust.
Maybe some construction dust (drywall, plaster, whatever).
Plus a few nail clippings. Yuk.

[J M Fahey]

Only surpassed by: "It´s still under warranty !!! you repaired it less than 90 days ago !!!!! "

[Audiotexan]

Only surpassed by: "It´s still under warranty !!! you repaired it less than 90 days ago !!!!! "

ROFL

To be responded to with "Sir, if that's happened in under 90 days, you've voided all warranties by tampering with the electronics! You've clearly shifted the thermal characteristics with the insulation you've added."

[J M Fahey]

ROFL

To be responded to with "Sir, if that's happened in under 90 days, you've voided all warranties by tampering with the electronics! You've clearly shifted the thermal characteristics with the insulation you've added."

Well, I DID have a similar case once.

The guys brought one of my amp heads with Tolex torn to shreds, metal corner protectors smashed or missing, and when I opened it, much worse than the above picture, everything covered in caked mud .

It was a couple months after it was bought and "of course" they wanted me to honor the warranty.

They told me that they were running at high speed on a rainy day, returning home after a gig, say 4 or 5 AM along a country road, their F100 pickup skidded, almost rolled over its roof, and most of the band equipment slid rolling on the tarmac and flew into a roadside ditch, which at the time was just a mud pool.
They had to fish the amp out with a stick.

Point is, they got VERY angry at me because I would not repair it for free under warranty
"You lied man !!!! we bought it 2 months ago !!!! "

To contrast, a couple months later I got a call from a Pro session keyboard player, who goes on tour constantly with wide known Pop stars, because he had some noise (dirty pots, worn jacks) in his amp.

Knowing he must have had a thousand gigs (literally) all over the Country (and neighbouring ones) I expected to find a worn mess.
He pulled it out of a homemade road case, with inside 2" foam padding all around ... it was as new, bright, shiny, clean, not a scratch.

Of course I ckeaned all pots, replaced a couple jacks and the power cord ... and didn´t charge him a cent.
Along his live playing career all over the place he must have sent me 50 or 100 customers

So , besides the warranty date printed on a piece of paper, actual Musician care has a lot to do with it.

Oh well.

[Jazz P Bass]

So you smash your brand new, 2014 car into a telephone pole.
"Is that covered under warranty?"

[J M Fahey]

Well, there WAS this statement in Traynor ads and user manuals: "5 years warranty to the original owner ... even if you break it" ... and the picture showed a beer glass "ooops !!!!" spilled inside the vents of a powered mixer to make the point clear.
Good if you sell 1000000 mixers and then bankrupt the Company

[Mark Hammer]

Yeesh! With that sort of maintenance, my guess is the same customer is going to be scarfing down daily bacon sandwiches with extra mayo and deep-fried cheese-sticks, smoking a pack and a half a day, spending all day on the couch playing COD4 when not at a gig, and then say "My heart just stopped working!"

[Enzo]

Mmmmmmm, bacon....


The unwashed masses do not understand the difference between a warranty and insurance. When someone brings in a mud-caked something and asks for warranty repair, I ask them "What manufacturing defect have you found?"

[Leo_Gnardo]

the same customer is going to be scarfing down daily bacon sandwiches with extra mayo and deep-fried cheese-sticks, smoking a pack and a half a day, spending all day on the couch playing COD4 when not at a gig, and then say "My heart just stopped working!"

One of my customers did exactly that, and compounded it with booze and marching powder. Gone at 30. Damn shame, he was a helluva bass player. OTOH he took good care of his gear and always treated me with utmost respect. Wish he'd been able to sort himself out.