Too Much Mains Voltage in Home?

[Gtr0]

Wow, yea. I see the issue now.... Pictured in MY manual is the statement that I have the 220V version... but according to the Thomann website, I bought the 230V version!!!!!

Except Thomann does not sell a 220 V version, that I can find.

This has probably been my issue the entire time (including first thread).

Time to contact Thomann and get this sorted.... Thank you guys SO VERY MUCH!!!!

[Gtr0]

AND... what's more is that here is a blown up shot of MY unit and it says it is the 230V version on the front.

Either way, I have asked Thomann to allow me to return it. I'm just not sure what to replace it with... I really liked that it claims to have different filtering and startup sequences depending on the plug on the rear as shown in points 6, 7, and 8 on the manual. But whatever... I just need it to work and not keep me from getting my work done!\

Any suggestions? I thought about just using cheaper filtered power strips... From what I can tell, filtering does make a difference in a noisy power environment, but personally I have never experienced it. My local music store, however, is right next to a train rail, the power there is SUPER noisy.

Any thoughts or recommendations? Seems I have no choice other than a few days while I wait for all of this to process.

[Gtr0]

Hi TrippLite is selling a power conditionner that is lowering or boosting the tension automatically at the same time as it's filtering and protecting.
Here in Canada i was using a 115v model, but they should have other voltage and capacity as well.
Fully automatic and self supervising, i was never affected by a surge or a brownout from that point.
Good luck !

https://tripplite.eaton.com/products...30-volt~23-108

I do not have any link with them, beside being a pleased user...

Interesting. Thanks for the link... checking for a 230V unit.

[Helmholtz]

Since the online manual has a date attached, I would guess there has been a production change. It seems the printed manual he received does not match the online manual. The printed manual even specifies that it is for 230V (#1, Power Switch in image from post #7 above) yet has 245V shut-down.

Look at the picture of the page from his printed manual.Says 220V at bottom right under SPECIFICATIONS.

[Tom Phillips]

...Any thoughts or recommendations? Seems I have no choice other than a few days while I wait for all of this to process.

While you are waiting for Thomann to respond you could drive the input with the variable transformer that you showed in post #7. At least that will allow you to keep working.

[g1]

Look at the picture of the page from his printed manual.Says 220V at bottom right under SPECIFICATIONS.

That's funny, as on the very same page it says to connect to a 230V outlet. (under 'ON/OFF Switch')

[The Dude]

......Either way, I have asked Thomann to allow me to return it......

If you can get in touch with someone there and explain your issues, maybe instead of returning it, they could exchange it for a unit that will work for you and at your line voltage.

[Gtr0]

Thanks to you all (yinz, where I come from!) for your wise responses!

Thomann sent me a return label last month when I was going through the kerfuffle of the "wiring fault" light thing, but I wasn't sure what to do. My arms up in the air. haha. So I messaged them to make sure I can still send it back.

[Gtr0]

Update, and to close out this thread....

I put my "variac" between the wall and the power conditioner set at 220 and my whole rig purred like a kitten the entire day. All oddities went away including the fact that the "wiring fault" light no longer is on.

So that's it... a "sheep" in "wolfs" clothing... everything on the outside points to this being a 230V unit, but the manual and the real world use point to it being a 220V unit.

Now it's up to Thomann to see if they will let me return it after 2 months.

Thank everyone for your help! As always, you have lit the path for me!

Cheers.
Eric

[Chuck H]

Well we've been following along, so we're invested emotionally now You can close out this thread when you tell us how it goes with Thomann and you no longer have to use a piece of your own gear to make the wrong conditionaer work.

With that, it's possible the "wiring fault" still exists but is somehow corrected via your Variac. As I recall the conditioner may have been reading a fault where no actual fault existed because of your three phase circuit. Perhaps the variac makes what the conditioner "sees" look more like a two phase.?.