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Thread: Keeping It Positive...

  1. #1
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    Keeping It Positive...

    Hi all,

    Just to get away from the regular bashing of the Big Music Companies, I just wanted to share a positive story. I emailed Loud Technologies (owner of Ampeg) yesterday for a schematic and just got my email returned today with a link to the requested schem. I honestly wasn't expecting a reply, but next time I'll try them again. Maybe not EVERYone has a positive experience with them, but I did, and I wanted to share. Lesson Learned: Enzoism 1,593: "did you try contacting the company first?"

    Post your "Good Stuff" here if you want.

    Justin

    Edit: I think it's a "Crate-Peg," actually...
    Chuck H, J M Fahey and g1 like this.
    "Are you practicing in the lobby of the municipal library? It's still a guitar amp and it SHOULD make some noise (!!!)" - Chuck H. -
    "When receiving a shock I emit a strange loud high pitched girlish squeak." - Alex R -
    "All I ever managed to do with that amp was... kill small rodents within a 50 yard radius of my practice building." - Tone Meister -

  2. #2
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    Loud has good customer support. They will sell parts and give schematics to the public, not just authorized service centers.

    Last time I called Hartke and needed a replacement master volume pot and replacement knob, they mailed it to me at no cost. Yes, they gave me the parts for free and they paid the shipping. Not sure why, I remember paying something last time I called them

    Peavey is great as Enzo always says. they will give any schematics and sell parts to the public at a reasonalbe markup

    Mesa are scoundrels IMO. They are not forthcoming with schematics and if you need a pot to replace one of those push/pull pots in Mark series they will sell it to you.............for about $15 or $20

    But anyway that's not with keeping it positive.

    SCIENCE amps has wonderful customer support. But maybe that's to be expected as up and comers. Pretty impressive since the owner/builder has to talk to the people too. He replies to emails faster than me and I'm sure i have way less customers.

    Matamp has pretty good customer support in kind of a funny way. They always have lots of exclamation points as if they are always yelling! They usually will not give a schematic but they will offer help/info.

    Soldano has amazing customer service. Soldano himself once gave me an Avenger output transformer for free because he felt bad that someone bought one of his amps and the OT failed for what seemed to be no reason. The amp was 10 years old. I had to talk him into allowing me to paypal him some money for shipping.
    Last edited by nsubulysses; 09-26-2017 at 09:18 PM.
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  3. #3
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    Hmmmm... Mesa. I got a few factory schema stuffed in the envelope with my genuine 1972 copy of Jack Darr's book. I think I remember a Mark I & a Mark II-C or something in there. I'm willing to part with them. Maybe I should keep them in case I actually ever run across an original. There were some other goodies included, as well. I should go look in that envelope again.

    If I'd known Loud would sell parts, I'd have asked & tried to fix that amp! Drat. Boss had good service IIRC, too. I just like it when companies are helpful.

    Justin
    "Are you practicing in the lobby of the municipal library? It's still a guitar amp and it SHOULD make some noise (!!!)" - Chuck H. -
    "When receiving a shock I emit a strange loud high pitched girlish squeak." - Alex R -
    "All I ever managed to do with that amp was... kill small rodents within a 50 yard radius of my practice building." - Tone Meister -

  4. #4
    Better Tone thru Mathematics bob p's Avatar
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    LOUD Rocks!

    I've had good experience with Loud. Once upon a time I bought two SVT 2-Pro from 2 different remote sellers and both arrived with their rack handles bashed in and other associated front panel problems related to shipping. I ordered all of the necessary NOS parts to bring the amp up to tip-top shape with no hassles. Parts and shipping prices were reasonable and shipping was quick.

    handles.png

    I learned two things from that experience --

    1. NEVER buy an SVT that isn't local. Nobody packs them well enough, everyone thinks bubble wrap is enough no matter how much coaching you give them, and the amps are so heavy that the UPS guys are guaranteed to drop them face first, right onto a curb.

    2. LOUD is great about providing parts & assistance.
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  5. #5
    Better Tone thru Mathematics bob p's Avatar
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    +1 for ClassicTone Transformer Support

    I've had great results with support from ClassicTone transformers. On several occasions I've emailed to ask about specs that weren't listed on the spec sheet (such as DCR for PT windings) and I've always received a fast reply. In each case, the email came from the engineer whose name was on the drawings and the email included a new spec sheet that had had my requested datum added to it.
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    "Stand back, I'm holding a calculator." - chinrest

  6. #6
    Senior Member SoulFetish's Avatar
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    Quote Originally Posted by bob p View Post
    I've had good experience with Loud. Once upon a time I bought two SVT 2-Pro from 2 different remote sellers and both arrived with their rack handles bashed in and other associated front panel problems related to shipping. I ordered all of the necessary NOS parts to bring the amp up to tip-top shape with no hassles. Parts and shipping prices were reasonable and shipping was quick.

    Click image for larger version. 

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    I learned two things from that experience --

    1. NEVER buy an SVT that isn't local. Nobody packs them well enough, everyone thinks bubble wrap is enough no matter how much coaching you give them, and the amps are so heavy that the UPS guys are guaranteed to drop them face first, right onto a curb.

    2. LOUD is great about providing parts & assistance.
    I agree with both of these points. When I needed a schematic for my crate V30, they sent it quickly. Plus, I asked them for specs on the power transformer and they gave me the technical datasheet for the transformer design. It was build when SLM still did the manufacturing, but they as long as I signed a non-disclosure (I think?), or confidentiality agreement type thing, I got it via email immediately.

    As far as shipping goes. Once upon a time, I worked as a helper for UPS during the Holiday season. Here's what I learned from that experience. When shipping something you've sold, imagine the following:
    Hold your package head high and imagine a straight drop on concrete floor. You need to pack it with enough protection to survive that undamaged. *MINIMUM*
    Justin Thomas and eschertron like this.
    If I have a 50% chance of guessing the right answer, I guess wrong 80% of the time.

  7. #7
    Senior Member SoulFetish's Avatar
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    I would like to say that for custom 1-off transformers, I've really enjoyed my experiences working with Heyboer. I found them really easy to work with, accommodating with alterations, and prompt correspondence. They were price very fairly, with no minimum quantity or design fees in building custom transformers.
    Chuck H and Ken Zuercher like this.
    If I have a 50% chance of guessing the right answer, I guess wrong 80% of the time.

  8. #8
    g1
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    don't forget the joker g1's Avatar
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    Fantastic thread idea Justin! Thanks.
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    Certified Dotard

  9. #9
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    Quote Originally Posted by nsubulysses View Post
    Matamp has pretty good customer support in kind of a funny way. They always have lots of exclamation points as if they are always yelling! They usually will not give a schematic but they will offer help/info.
    I've contacted Jeff Lewis a few times regarding old Orange amps. He's been really helpful and invited me up for a factory tour. I spent the afternoon with him two years ago and got chance to have a look through the original Matamp schematics and we spent a few hours drinking tea and talking about amps and the 1970s.

  10. #10
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    I had a really positive experience with Tech 21 when I was fixing a Trademark 60 amp. They wouldn't give schematics, but the engineer (James?) and I spent almost an hour first talking through the issue I was having, and then just pleasant conversation.

  11. #11
    Senior Member patlaw's Avatar
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    Quote Originally Posted by SoulFetish View Post
    I would like to say that for custom 1-off transformers, I've really enjoyed my experiences working with Heyboer. I found them really easy to work with, accommodating with alterations, and prompt correspondence. They were price very fairly, with no minimum quantity or design fees in building custom transformers.
    If they would make it, I wonder what they would charge for a Sunn Sentura II power transformer with a 130v primary winding.

  12. #12
    Senior Member Enzo's Avatar
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    Call them and ask them.
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    Education is what you're left with after you have forgotten what you have learned.

  13. #13
    Supporting Member Chuck H's Avatar
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    I've been sparse in the game long enough that my experience with Loud is over a decade old. At that time they had virtually ZERO customer support. Huh? I guess they've been paying attention to how that went over. Good news in our world is rare so I'm glad that Loud is on point now.

    I'll second the Heyboer experience. Flexible and reasonable I had a similar experience with Edcor and a custom request, so, another

    By far the most amicable people I've talked to on the phone were the guys at Peavey and Hammond. They absolutely WILL help you. If you have an interesting or tricky question they might even talk to you for a while.

    Overall I think it's easy to spot the good ones. And even if the list is small, it's strong. That bodes well for the future of our mutual interest here. There's still passion in the industry and people that believe in and support their effort at the public level. I mentioned the list is small... That's a misnomer because the people on the list are sometimes big players that are getting it right. More good news. It isn't always like that so DO support anyone that seems worthy. Our future in tube amps depends on it!!! To quote a line from "My Name Is Nobody" (one of my favorite movies, ever) "You hardly ever see them, but they're the only ones who matter."
    Justin Thomas, g1 and SoulFetish like this.
    "I've heard magic defined as "a technology you don't understand". By that aphorism, the folks in this forum are practicing wizards, able to summon AND control the lightning demon, and make charms to allow others to use the demon in certain ways." R.G.

    "...less ear-friendly but handy for jazz." Leo_Gnardo

  14. #14
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    I hafta say, another one I had a very pleasant experience with is Boss/Roland/Korg/whoever it was that sold me a switch and grommet for my Boss OD-2. They just took my name, address, & payment info & sent my parts out.

    The main thing to me is, I like to be able to call on the phone if I need to. I didn't do that with Loud but all the others I mentioned I did. The human voice and mind at the other end of the connection are infinitely more capable of understanding and expression than a screen...

    Justin
    Chuck H likes this.
    "Are you practicing in the lobby of the municipal library? It's still a guitar amp and it SHOULD make some noise (!!!)" - Chuck H. -
    "When receiving a shock I emit a strange loud high pitched girlish squeak." - Alex R -
    "All I ever managed to do with that amp was... kill small rodents within a 50 yard radius of my practice building." - Tone Meister -

  15. #15
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    Quote Originally Posted by patlaw View Post
    If they would make it, I wonder what they would charge for a Sunn Sentura II power transformer with a 130v primary winding.
    I would guess $100-140 for a one off.

    There is a good place you can get custom chassis from that i would recommend. Very helpful guy Steve at Synaptic Amps -- Custom chassis for Dumble ODS style build. Power transformer and IEC inlet knockouts with mounting h - synapticamps

  16. #16
    Supporting Member Chuck H's Avatar
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    Quote Originally Posted by Justin Thomas View Post
    The human voice and mind at the other end of the connection are infinitely more capable of understanding and expression than a screen...
    I don't actually know how old you are... But it's showing
    Justin Thomas likes this.
    "I've heard magic defined as "a technology you don't understand". By that aphorism, the folks in this forum are practicing wizards, able to summon AND control the lightning demon, and make charms to allow others to use the demon in certain ways." R.G.

    "...less ear-friendly but handy for jazz." Leo_Gnardo

  17. #17
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    " I know I'm stupid but get courage when I look around "

  18. #18
    Senior Member SoulFetish's Avatar
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    Deleted.

    reason: I dunno'. I don't think I sold my sarcasm enough. Turns out, I'm not the cat's ass after all. People don't actually tell me what a treat I am to deal with all the time.
    Last edited by SoulFetish; 10-02-2017 at 01:01 PM.
    If I have a 50% chance of guessing the right answer, I guess wrong 80% of the time.

  19. #19
    Senior Member Enzo's Avatar
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    Oh I never swear at them, except the ones who are friends too. "Hey you old asshole, how the hell are you?"

    If a customer were to make me lose it, that would be a total failure at doing my job. I figure to deal with the public, you need to tap your inner: secret service agent, or funeral director, or emergency room nurse. Something like that.
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  20. #20
    Better Tone thru Mathematics bob p's Avatar
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  21. #21
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    Quote Originally Posted by SoulFetish View Post
    I've been told I'm a real treasure to deal with. I don't swear at my customers or anything! (...unless they say something stupid)
    Is that kinda like someone saying you could be certifiable?(ie. crazy?) The way you wrote it almost comes across as sarcasm.

    nosaj
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    Senior Member SoulFetish's Avatar
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    Quote Originally Posted by nosaj View Post
    Is that kinda like someone saying you could be certifiable?(ie. crazy?) The way you wrote it almost comes across as sarcasm.

    nosaj
    Who me?? Sarcastic?? Nooooo..

    (actually, when you say "almost comes across as sarcasm", it worries me that I didn't hammer home the sarcasm hard enough, and someone might actually think that I set the bar for customer service at "I won't swear at you, unless you bother me".)
    Last edited by SoulFetish; 10-02-2017 at 01:40 AM.
    Chuck H and g1 like this.
    If I have a 50% chance of guessing the right answer, I guess wrong 80% of the time.

  23. #23
    Old Timer Leo_Gnardo's Avatar
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    Quote Originally Posted by Enzo View Post
    I figure to deal with the public, you need to tap your inner: secret service agent, or funeral director, or emergency room nurse. Something like that.
    I break out my inner Jack Nicholson: "Hold the chicken between your knees!"

  24. #24
    Better Tone thru Mathematics bob p's Avatar
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    Quote Originally Posted by Leo_Gnardo View Post
    I break out my inner Jack Nicholson: "Hold the chicken between your knees!"


    Attached Thumbnails Attached Thumbnails nicholson.jpg  
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    Supporting Member Chuck H's Avatar
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    When I use to jerk paint behind a counter one of my fellow employees, Bob, lost it and called a customer an asshole (the customer deserved it). This obviously wouldn't be acceptable from a shop owner, but bear with me. So, the customer complained to the manager and the manager, though very much in Bob's corner, had to insist that he apologize to the customer. Bob's apology, verbatim: "I'm sorry you made me call you an asshole." The manager had a hard time hiding his smirk.
    bob p, g1 and The Dude like this.
    "I've heard magic defined as "a technology you don't understand". By that aphorism, the folks in this forum are practicing wizards, able to summon AND control the lightning demon, and make charms to allow others to use the demon in certain ways." R.G.

    "...less ear-friendly but handy for jazz." Leo_Gnardo

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