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Thread: No more trade discount

  1. #1
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    No more trade discount

    I came to order some parts last week from a UK amp manufacturer (can't say who due to an NDA) and was pretty surprised that they would no longer give me trade discount. No problem, I thought, and they sent me some new forms to fill in. The guy in spares was really helpful and slightly apologetic. I then got an email from their accounts person telling me that they'd changed their basis for trade accounts and will only supply to retail establishments that have an active web site. A follow-up stated that I would need to order through a music store.

    The margins on repair work are already tight and it means that some repairs for that brand will be uneconomical. The example I have right now is an amp that needs a new OEM OT (unusually small size and the only one that will fit), 4x EL84, repairs to a burnt-up board and shorted power supply, 2 pots, reverb tray repair plus new handle and cosmetic work. The amp model can be bought used in clean, working condition for £200. I'd already quoted on the job and started it based on what I was previously paying for manufacturer-specific parts.

    Not a happy outcome, but it's the way it is.

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  2. #2
    Old Timer Leo_Gnardo's Avatar
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    I'd say your NDA is now of no value. Why not expose this miscreant company so we can ALL avoid them. I guess they want to send all their creations to the DNR list. Let's hope it's not the start of a trend.

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  3. #3
    Old Timer J M Fahey's Avatar
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    Same here.
    Once they *unilaterally* change conditions, then the NDA, **signed under other circumstances** is no longer valid.

    Absolute worst case, post the first and last letters in their brand, filling the rest with asterisks.

    Although I already suspect it might be M******L

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    Juan Manuel Fahey

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    How about if we guess right, you just say yes or no?

    4xEL84s? V*X?

    Justin

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  5. #5
    Old Timer Tom Phillips's Avatar
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    A company that requires an NDA to sell you parts? Wow!
    That's very surprising unless they are supplying you with service information that discloses trade secrets.
    Furthermore, they must be new age weenies to equate you having a web site to being a legitimate business.

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  6. #6
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    Its not;

    Marshall
    Vox
    Orange
    Hayden
    Ashdown
    Blackstar

    But Is a long-standing manufacturer from the 60s.

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  7. #7
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    Ah... can I get one more guess?

    L***y?

    Justin

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    "... If an older Boogie and classic Marshall had a (clearly illegitimate) child and you baked it in an oven set to clown shit crazy." - Chuck H. -
    "When receiving a shock I emit a strange loud high pitched girlish squeak." - Alex R -
    "All I ever managed to do with that amp was... kill small rodents within a 50 yard radius of my practice building." - Tone Meister -

  8. #8
    Old Timer Leo_Gnardo's Avatar
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    Quote Originally Posted by Justin Thomas View Post
    L***y?
    I'd say that's a good guess Justin. What's left? Hiwatt? WEM? Carlsbro? Not so much MI gear but studio & HiFi, HH, Tannoy & Leak. I suspect some of these are long defunct anyway. And Trace Elliot didn't get started until 1979.

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    Last edited by Leo_Gnardo; 02-02-2018 at 12:12 PM.

  9. #9
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    Quote Originally Posted by Justin Thomas View Post
    Ah... can I get one more guess?

    L***y?

    Justin

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  10. #10
    Bent Member Chuck H's Avatar
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    Quote Originally Posted by Mick Bailey View Post
    I came to order some parts last week from a UK amp manufacturer (can't say who due to an NDA) and was pretty surprised that they would no longer give me trade discount. No problem, I thought, and they sent me some new forms to fill in. The guy in spares was really helpful and slightly apologetic. I then got an email from their accounts person telling me that they'd changed their basis for trade accounts and will only supply to retail establishments that have an active web site. A follow-up stated that I would need to order through a music store.

    The margins on repair work are already tight and it means that some repairs for that brand will be uneconomical. The example I have right now is an amp that needs a new OEM OT (unusually small size and the only one that will fit), 4x EL84, repairs to a burnt-up board and shorted power supply, 2 pots, reverb tray repair plus new handle and cosmetic work. The amp model can be bought used in clean, working condition for £200. I'd already quoted on the job and started it based on what I was previously paying for manufacturer-specific parts.

    Not a happy outcome, but it's the way it is.
    That's a real bummer. And a sad implication of the state of things. If you can get in cahoots with someone that has a website maybe you can collude the relationship? Have someone add a corner to their website where you plug the brand and offer to retail their parts. I thought about doing this with Hammond since they have the same arrangement. You have to be a retailer or a manufacturer offering replacement parts on line to get any price break. I wanted to use their product for a manufactured amp, but manufacturing alone won't get you in. I ended up signing on a different magnetics company, but the project went nowhere. But that's not the point... When I tried working with Hammond I considered the above outlined options to get their iron at a discount. I think it could work for you here if you wanted to try it.

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  11. #11
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    I've previously been offered web space on a national chain store site, as I've got an established relationship with them. I've declined because I already have enough business to keep me going - mainly pro musicians, studios and local music shops as well as ad-hoc callers. I didn't want to derail my existing setup - I already get enough unwanted calls to fix home organs, musical toys and gear from £50 guitar-amp-strap-tuner-songbook packages.

    By contrast, I have a business deal with Marshall, just about as big as amp companies get. It took some doing to become authorized with them, but they know how to look after people. This works both ways - I'm happy to recommend and promote their products because I get the support I need, and this gives both existing and prospective customers confidence that they can get their amps repaired locally and at a time that suits them. The people at Marshall are a delight to talk to, they always return my calls and are always cheerful.

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  12. #12
    ToneOholic! big_teee's Avatar
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    Did anyone guess B****A, OR B*******R?
    T

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  13. #13
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    Quote Originally Posted by big_teee View Post
    Did anyone guess B****A, OR B*******R?
    T
    From the 60s? (See #6)

    Justin

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    "... If an older Boogie and classic Marshall had a (clearly illegitimate) child and you baked it in an oven set to clown shit crazy." - Chuck H. -
    "When receiving a shock I emit a strange loud high pitched girlish squeak." - Alex R -
    "All I ever managed to do with that amp was... kill small rodents within a 50 yard radius of my practice building." - Tone Meister -

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