Mackie/Loud has really gone downhill in customer service recently in my opinion. We've never been a warranty station but we are dealers and I see a fair amount of Mackie stuff for repair, usually in a non-warranty situation.
I recently got in a couple of their new S408 "Tetrad" series speakers with blown HF drivers & burned networks - fairly obvious long-term over-powering and therefore non-warranty. Nobody I talked to in parts, repair, or any customer service section could provide me with any parts or even a complete replacement network. Couldn't even find a part number. Some didn't even know they MADE a speaker model S408. The HF drivers were "unit replace only" and were backordered 2 weeks. I ended up making replacements for the burned 2.5uF 250V caps out of 2.2 + 0.33uF ones since that's all I could find available at the usual suppliers. Repaired the charred PCB's as best I could, replaced the shattered 12 ohm 25W resistors and stuffed it all back together with the replacement drivers when they finally showed up.
The fact that their main facility in Woodinville, WA is only about 20 miles from our shop just made it feel even dumber somehow.
Mackie sueing Behringer and then having their own stuff made in China along with Behringer moving their USA headquarters to this area is all heavily ironic to me. They now have similar customer support as well, although you can at least (so far) get schematics for Mackie stuff...
I was dismayed when I heard Loud Technologies bought SLM.
Sales reps for the various brands we sell talk about the "race for the bottom" in the musical equipment industry. I find it all quite depressing myself (as a 50+ yr old apparent dinosaur).